F.A.Q.

Draught greater than 1.80 m: Proceed into the requested dock (Dock A or B) in the direction indicated, with fenders and mooring lines prepared on both sides. Once moored, you can switch off your engine. You may be asked to raise your keel, daggerboard, or rudder if your boat allows for this. Our yard team will be on the quay to welcome you and provide guidance. They will proceed to pass the travelift straps underneath the boat, ensuring that they are positioned according to your instructions and so as to minimize stress on the hull of your yacht. Your yacht will then be raised from the water, transported on the 50 or 120-tonne travelift to its dry berthing space, and placed into a cradle or onto chocks as appropriate.
Draught less than 1.80 m: Prepare your starboard fenders and lines only. Moor your yacht along the quay opposite the slipway. A semi-submersible hydraulic trailer with large foam pads will then be lowered down the slipway, and underneath your yacht. Our yard team will then determine, together with you, the ideal placement of the trailer’s pads relative to the structure of your yacht. At this stage, lifting can occur, and your yacht will be driven on the 15 or 25 tonne hydraulic trailer to its dry berth, where it will be placed onto chocks and secured laterally with acrow-props as required.

Prepare your starboard fenders and lines only. Moor your yacht along the quay opposite the slipway. A semi-submersible hydraulic trailer with large foam pads will then be lowered down the slipway, and underneath your yacht. Our yard team will then determine, together with you, the ideal placement of the trailer’s pads relative to the structure of your yacht. At this stage, lifting can occur, and your yacht will be driven on the 15 or 25 tonne hydraulic trailer to its dry berth, where it will be placed onto chocks and secured laterally with acrow-props as required.

The price of hauling out or launching your boat is calculated according to its length overall (LOA), as indicated on your Certificate of Registration (Flag Certificate) Our tariffs are calculated in tranches of 1 meter of length, i.e.: from 13.00 m to 13.99 m. For multihulls, it is also important to know the beam of the boat, to determine which dock is best suited to your yacht.
To have a personalized price list for your handling, contact us by mail here.

Yes, you may carry out work on your boat yourself, during the duration of your stay with us. However, due to the risks involved for yourself and for the surround boats, a certified professional must be present for the following activities:

• Any spray/aerosol painting/antifouling
• Unstepping or stepping your mast(s), including the removal or loosening of your standing rigging
• Sandblasting
• Any activities which, by their nature, carry a significant risk of pollution or environmental damage

Please Note: Antifouling work of any kind must be carried out in the dedicated maintenance areas, so as to ensure no pollutants escape into the surrounding sea or Camargue National Park.

Yes. At the visitor’s quay, water and electricity terminals allow you to connect before or after your lifting or launching. Stays at the visitor’s quay should be limited to 24h. Electrical connections are standard 16A capacity, with CEE plugs. For larger yachts, 32A connections are available.
On land, your boat can be connected free-of-charge to the water and electricity terminals located in each row of berths. Electrical connections are standard 16A capacity, with CEE plugs. For larger yachts, 32A connections are available.
Please note that for safety reasons, it is forbidden to leave your boat connected to shore power during your absence.

Yes. Living on board your boat is authorised for a maximum of 15 days per year. During this time, we invite you to enjoy the full range of onsite services, including access to water and electrical connections, sanitary facilities and showers, WiFi, two 24/7 laundromats with large 10kg machines, and the Yacht Club Bar & Restaurant.

Yes. We happily welcome outside companies to work with our clients, however to ensure the safety and security of the port, external firms must receive authorization from the Harbourmaster’s office before accessing the port. I order to provide this, we will request a commercial register extract (KBIS), and proof of valid third-party-liability insurance from the external service provider.

Yes. The harbourmaster’s office is happy to receive your parcels from Monday to Saturday, from 8am to 12pm and from 2pm to 6pm. Upon receipt, your parcels are securely stored in our offices, and can be collected between 9am to 9.30am and from 5pm to 5.30pm, Monday through Saturday, with the help of our staff.
n.B. – For registered mail, signed parcels, and parcels which may be subject to import duties and VAT, Port Navy Service unfortunately cannot act as your agent, and you may be required to travel into Port-Saint-Louis-du-Rhône or a regional shipping depot to collect these parcels yourself. Therefore, please choose a shipping method that is convenient for you, and check with the shipper in advance if a signature, or any payment upon delivery is required.

Delivery address:

Port Navy Service
“Name of your boat and your name” (i.e. Trident – John Miller)
Avenue de la 1ere D.F.L.
13230 Port Saint Louis du Rhône

Please Note: Due to numerous past invoicing problems, we no longer accept packages from FedEx.

There are three toilet and shower buildings onsite, located across the marina. Each building is equipped with multiple showers and toilets as well as a 24/7 laundromat with large-capacity 10kg washers and dryers. Payment for the laundry facilities can be made with coins, or by credit card.

Unstepping:

• Make sure all rigging screws are working
• Remove the boom
• Remove any shrouds not required to hold the mast
• Disconnect electricity from the mast
• Provide a line to tie all cables at the bottom of the mast

Stepping:

• Make sure all rigging screws are working
• Check halyards and shrouds (no crossings)
• Prepare new pins

Note: Mast stepping/unstepping can be done with all instruments/antennae remaining attached.

You may tie up at the visitor’s dock up to 24 hours prior to, or following, your lifting or launching appointment. This ensures flexibility for hauling out, or ample time to verify that your yacht is in working order after launching.
If you wish to stay afloat for a longer period, you can contact the harbourmaster’s office: 04 42 86 39 11

When you are away at sea, you may park your vehicle in our covered parking area.
To do so, you must inform the harbourmaster’s office and leave the keys to your vehicle with us, so that we can move your vehicle if needed.

If your boat is present in our port, a badge can be given to you at the harbour master’s office in exchange for a 50€ deposit. This deposit is accepted in cash or cheque and will be returned to you when you hand in your badge. The badge provides 24/7 access to the port. You are welcome to park your vehicle adjacent to your boat for the duration of your stay, for maximum convenience. Access for larger vehicles such as caravans and campervans can be provided upon request.

Ladder racks are available in both parks. Once you have finished using them, you must return them to the rack so that other boaters can use them.

You can pay your bill in cash:
French customers: up to €1,000 / Foreign customers: up to €15,000
You can also pay by cheque, credit card or bank transfer.
You can also pay by credit card online by telephone or via the Alizée portal by accessing your customer account.
Direct debits are also possible for contracts of more than 6 months, for EU nationals with EU-based bank accounts. For a 6-month contract, a 4x direct debit can be offered, and for a 1-year contract, a 6x direct debit.

You are not obliged to leave us the keys to your boat, however we advise you to do so. This allows us to grant access to companies you may mandate to work on your yacht during your absence, and also provides added security in the event that emergency access may be needed.
Please Note: We will never provide access to your boat without your prior written or verbal consent, at each and every occasion, even to companies who regularly work on your boat. Your privacy and security are our top priority.